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CPH Mobile Banking app

From 2.3 to 4.7 ⭐️ in the App Store

Context

CPH Banque wanted to rebuild their mobile banking app from scratch. The old version was outdated and getting bad reviews. I joined as the UX/UI designer in a small external team alongside an iOS dev, Android dev, and product owner.

Challenges

  • Onboarding was confusing, especially for less tech-savvy users.

  • The app lacked structure and consistency.

  • We had a short timeline and a small team — but a lot of trust from the client.

Industry

Banking

My Role

UX/UI Designer

Platforms

iOS, Android and Desktop

What I Did

  • Introduced a chatbot to guide users through onboarding (a first for a Belgian bank).

  • Designed a biometric login flow for quick access.

  • Created a design system used across the app.

  • Simplified and unified key user flows.

  • Worked closely with devs through every phase, from sketching to release.

  • After launch, stayed on to help align the new web app with the mobile design.